Audible Hold
message-on-hold service
It's like a Swiss Army Knife for your hold button.
Make a positive impression and reinforce your brand. Entertain callers with some relaxing tunes. Increase sales. Express appreciation. Educate and enlighten callers about how to get the most from your products. Make time pass more quickly on-hold.
Research shows that 85% of caller prefer on-hold messaging to silence or music on-hold. Put this valuable time to use for the mutual benefit of your business and your customers.
Here are some commonly asked Audible Hold questions.
Why do businesses keep using
Audible Hold year after year?
Our clients use Audible Hold to:
• leverage and extend their marketing efforts on-hold,
• educate callers about their products and services,
• establish and reinforce their image,
• entertain and impress callers, and
• to stay connected with callers by reducing hang-ups.
What is Audible Hold? Audible Hold is a targeted marketing
tool that enables you to use your telephone hold time to educate and inform
your callers. Audio productions feature messages and music that are "holdcasted"
through your telephone hold circuit continuously using state-of-the-art
equipment that is provided as part of your service subscription.
Will it hook up to my phone system? Audible Hold will
interface with any telephone system or phone line. Some systems may require
additional interface hardware. If you have any questions, just call us at 866-428-3425,
we’re glad to help in any way we can.
What do I say to my callers? Whatever it is you think they need to hear about. Whether it's answers to commonly asked questions, new product announcements, company recognition, policy changes. The content is totally up to you. A typical Audible Hold production
is 4 minutes in length and includes 5 to 8 separate messages. Our staff
of script writers have created thousands of messages in a variety of industries and will work work with you to create content
specifically for your business. You can get involved in writing as much, or as little,
as you like.
What voices and music are used? A pool of experienced professional
voice talents are employed to read your messages. A variety of voices are available. We have an extensive library of
music selections. We will assist you in selecting a music style that best suits your company identity and customer demographic. All music licensing
fees are included in your Audible Hold service subscription.
What equipment is used? The Audible Hold system is a
compact, digital unit designed specifically for on-hold use. The playback
quality and reliability are excellent. You are not required to purchase
this equipment and we provide a 100% replacement warranty.
How much is Audible Hold? Audible Hold rates vary depending
on:
• how many times your messages will change in a year,
• how many locations need Audible Hold, and
• how much you want to customize each location's messages.
Custom subscription start at less than $49 a month. Request a quote on-line or call us at 866-428-3425 to get the a quote for your situation.
What exactly is included in the service, again? Audible Hold is a turn-key service solution and includes:
• Use of a digital messaging system,
• Complete script writing,
• Voice talent fees,
• "Holdcast" music license,
• Broadcast quality production serivces, and
• A solid 100% satisfaction guarantee on all productions.
How do I get started? Send
an e-mail to sales, request
a quote or call us at 866-428-3425.
Whichever way you contact us, initially, we'll get back to you to:
• become familiar with your business,
• discuss your Audible Hold service options,
• prepare a rate quote for you, and
• confirm your telephone equipment is message-on-hold ready.
Once you're familiar with your options and have made your choice, we'll:
• discuss content to include in your first Audible Hold audio production,
• draft the copy for your first Audible Hold production, and
• schedule an installation call or ship your starter package.
Once we have your copy approval, your custom production will be on it's way you in 3 to 5 business days.